Archive | April 2012

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Conflict Management

Last week I brought up the hot topic of managing conflict.  Truly this is a hot topic and one that a lot of companies, teams, and leaders would rather avoid that deal with. Lesson One had to do with the first thing we must do:  practice good self-management.  Today we take on Lesson Two:  Learn […]

Conflict: A Topic That Stands Out in the Workplace

Is conflict a hot topic?  You bet it is!  Every time I am with a work group and ask, “What is the first thing that comes to mind when I mention the word ‘conflict’?” Here is a list of the terms that come up – almost universally:  Irritating, annoying, anger, frustration, oh no- not again, […]