Creating Conversations As A Way Towards Improving Performance Through Feedback

As a leader of a team, it is important, even essential that part of your role is to make sure that feedback occurs. Why?

Consider that feedback is simply information. When there is an outcome to be achieved,and the gravy is not met 100%, then information about what went into missing the desired outcome, information or feedback is critical to ongoing performance.

In it’s best form, feedback is an exchange of information. The leadership is responsible for initiating the collection of feedback. That is best accomplished by creating a conversation. In doing so, remember to listen carefully be the responses to your skilfully posed questions. Your questions should facilitate the disclosure of information rather than ellicit defensiveness.

One really creative way to create feedback conversations is to initiate debriefing meetings following a project. Debriefing meetings can be with the whole team of in one on one conversations.

Examples of facilitative questions might be see in the following scenario with a team member.

Leader: How close did we come be reaching out target goal?

Team member: we missed it by a significant margin. I’d say about two percentage points.

L: As you think about our next round, what do you think could move us closer to our target?

TM:I think getting started earlier and getting a jump start on the project would help.

L: Anything else?

TM: Yeah, I think I need to check the metrics head of high-end that would help us get closer to the target this time.

L: Great, so checking the metrics ahead of time and getting started earlier. Let’s check in to debrief once this next round is finished and see where we stand.

TM: Ok I’ll take with th then.

Debriefing projects is one powerful way of creating conversation and collecting information. You can then use that feedback to move forward.

Try it out-see what you can learn.

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