A Team Leader’s Guide to Feedback

As a team leader it is important, even essential that part of your role is to make sure that feedback occurs.

Why?  

Consider that feedback is simply information.  When there is an outcome to be achieved, and the target is not met 100%, then information about what went into missing the desired outcome is critical to ongoing performance.

In it’s best form, feedback is an exchange of information.  The leadership is responsible for initiating the collection of feedback, and that is best accomplished through the skill of posing the right questions and listening closely to the responses the leader recieves.

The best way to accomplish this exchange is to initiate debriefing projects.  Examples of questions might be seen in this scenario between a leader (L) and a team member (TM).

L: How close did we come to reaching our target goal?

TM: We missed it by a significant margin.

L: As you think about our next round, what do you think could move us closer to our target?

TM: I think we could start earlier and get a jump start on the project.

L: Anything else?

TM: Yeah, I think I need to check the metrics ahead of time – and that would help us get close to the target. 

L: Great, so checking the metrics ahead of time and getting started earlier.  Let’s check in to debrief once this next round is finished and see where we stand.  I have confidence that the changes you just outlined will produce good results.

TM: Ok, I’ll talk with you then.

Debriefing projects is one powerful dway to collect information and use that feeback to move forward and set goals.  You can accomplish the same information sharing/goal setting conversations one on one or in a team meeting format.  Try it out – see what you can learn.

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