Archive | April 2020

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A Mystery: Intent vs. Impact

When workplace conflict arises, most often someone or several people have been impacted in a negative way. What do you think of when you get impacted in a way that feels awful?  Here are some reported reactions. “I feel stunned!” ” I feel very angry!” “I think this is so unfair!” “I want to get […]

Setting Expectations

The complaint “why can’t they just work it out!” is heard in many a manager’s office.  Larry was almost grinding his teeth when he was asking for help with two of his employees.  “I’ve told each of them, just get over it! And, get back to work!” “Yet every other day, one of them shows […]