Communication

Define Your Team’s Mission and Purpose

by Berton Lee Lamb, Ph.D. A comment on Tip #44 from R. C. Sanders & M. Marks (2021) Improve Your Leadership Skills: 76 Tips for Getting Work Done Through Others. The Tip: “Define your team’s mission and purpose. The clearer your mission and purpose, the easier it is for your people to get behind and […]

A Mystery: Intent vs. Impact

When workplace conflict arises, most often someone or several people have been impacted in a negative way. What do you think of when you get impacted in a way that feels awful?  Here are some reported reactions. “I feel stunned!” ” I feel very angry!” “I think this is so unfair!” “I want to get […]

Setting Expectations

The complaint “why can’t they just work it out!” is heard in many a manager’s office.  Larry was almost grinding his teeth when he was asking for help with two of his employees.  “I’ve told each of them, just get over it! And, get back to work!” “Yet every other day, one of them shows […]

A Team Leader’s Guide to Feedback

As a team leader it is important, even essential that part of your role is to make sure that feedback occurs. Why?   Consider that feedback is simply information.  When there is an outcome to be achieved, and the target is not met 100%, then information about what went into missing the desired outcome is critical […]

Creating Conversations As A Way Towards Improving Performance Through Feedback

Conversation