Tools

A Team Leader’s Guide to Feedback

As a team leader it is important, even essential that part of your role is to make sure that feedback occurs. Why?   Consider that feedback is simply information.  When there is an outcome to be achieved, and the target is not met 100%, then information about what went into missing the desired outcome is critical […]

Preventing and Responding to Conflicts in the Workplace

To: Small Business Owners: No matter how careful you are when hiring, workplace conflicts are likely to occur.  Such conflicts, if unresolved, can cause damage to any enterprise. So, what is the small business owner to do?  Avoid conflict?  Smooth over disputes?  Or, prepare for conflict and know what to do when and if conflict […]

Conflict Management: Agreements and Consequences

In the conflict resolution process, once you have completed the problem solving process, it is now time to lay out the agreements. But what good are agreements if there is no way to see to it that they are upheld?  Typically we think about the agreements first and then look to the consequences.  I can’t […]

Crucial Topic: Getting to the Root Cause

I promised more about problem solving.  Here’s another way to go about identifying and solving a problem:  Listen carefully to the complaints of each party and ask the question, “And what about that makes it a problem?” Or, “How is that a problem for you?”  In short, try to get at the root cause. Here’s […]

Topic: Problem Solving

Once you have managed to turn the conflict into a problem that both parties can work on solving, you have come a long way.  The next task is to equip the players with methods of problem solving that will enable them to reach some potential solutions. There are many approaches to problem solving.  I find […]

Conflict Management: The Miracle Question. An Important Topic

Today my focus is on “What to do next?”  You’ve centered yourself and you have learned a lot about what is upsetting the person who has come to you.  What now? I suggest that your next task is to determine the next best move to make.  I’m all in favor of finding out even more.  […]

Conflict Management

Last week I brought up the hot topic of managing conflict.  Truly this is a hot topic and one that a lot of companies, teams, and leaders would rather avoid that deal with. Lesson One had to do with the first thing we must do:  practice good self-management.  Today we take on Lesson Two:  Learn […]

Conflict: A Topic That Stands Out in the Workplace

Is conflict a hot topic?  You bet it is!  Every time I am with a work group and ask, “What is the first thing that comes to mind when I mention the word ‘conflict’?” Here is a list of the terms that come up – almost universally:  Irritating, annoying, anger, frustration, oh no- not again, […]

Preventing and Responding to Conflicts in the Workplace

No matter how careful you are when hiring, workplace conflicts are likely to occur. Such conflicts, if unresolved, can cause damage to any enterprise. So, what is the small business owner to do? Avoid conflict? Smooth over disputes? Or, prepare for conflict and know what to do when and if happens. Being prepared is both […]

Artful Dialogue: Creative Communication at Home and Work

 A new Workshop presented by: Dr. Russell Sanders, Psy.D. This training addresses the difficult times in relationships when we feel like we are a deer caught in the headlights — feeling frozen and not knowing what to do in the midst of an unproductive conversation.  Knowing how to spot these unproductive moments and having options […]