The following page is intended to provide an example of one intervention that we were involved in that happened to have a happy result. Testimonials from participants in our training give an idea of how our programs will help you become a better leader. Please contact us if you would like to know more about how we work and how our approach can help you.
A Typical Case
Sydney’s team was in a shambles. It seemed to her that dysfunction was everywhere. People on her team were not getting along — and that was affecting patient satisfaction and potentially patient outcomes! When something went wrong the finger-pointing began. There was no resolution.
Sydney’s problems came to our attention when we were teaching our Foundations of Management series. We were leading the session that focused on teambuilding. Sydney was almost desperate! Since we were already working in the hospital, we asked if she would like some help with her problem. We were able to deliver.
After carefully assessing the situation, we worked with Sydney to develop a plan of action. The plan included team intervention to resolve conflict and a renewal of the team’s purpose. Additionally, the team created norms to agree to in the conduct of their work together. The intervention was followed up with several coaching sessions for Sydney to help her stay on track as team leader.
The result was the beginning of a new day for team members. Some team members were tired of the problems that had taken place in the past. One team member opted to leave the unit on a voluntary basis. Sydney reported that she was feeling more at ease, more in control, and pleased about the increased productivity and cooperation of her staff following our intervention.
The Transfer of Training Effect – Testimonials
The ultimate measure of the effectiveness of any training is how much of what is done in the class room gets transferred into the workplace. To have any lasting value this “transfer of training effect” is a critical measure of success for any leadership course. Our process, Partnering for Accountability, has yielded dramatic results in transferring our training into effective leadership in the workplace. Professionals who have taken our training report that the skills from the courses have transfered directly to their workplace and made an immediate difference in performance. Here are a few of their observations:
- ¨My staff has responded to my new approach by being more positive and more helpful with each other.”
- ¨My staff has felt more included since I’ve been sharing information with them. It’s also helpful to refer to our mission and values.”
- ¨My staff is responsive to being asked for their feedback. They enjoy giving their viewpoint. It is also easier to resolve issues when I look at process, rather than finding someone to blame.”
- ¨Since I asked open- ended questions, it provoked more two-sided conversations at performance evaluation.”
- ¨My staff was able to provide more specific results when given clearer expectations. By solving their own problems, they took ownership and pride in their solutions and actions.”
- ¨It really helped to focus objectively and on the issues, not the person. The open communication and immediate feedback was very helpful.”
- ¨Because I was prepared, it was easier to go through the performancer evaluation and it had more meaning for the employee.”
- ¨Creating more time for employees created more of a team effort.”
- ¨By listening better and not reacting I am calmer and have more awareness.”
- ¨My staff has learned from the feedback I’ve been giving them, and their performance has improved. By focusing on performance and identifying roles rather than focusing on personalities I’ve had better outcomes.”
- ¨Since I have set expectations and clarified roles with an employee, our relationship has improved.”
- ¨By better managing the activities of my staff, I discovered how hospital policy and department goals differed. This resulted in corrective actions, the termination of an employee, increased cohesiveness with remaining staff, and retooling/refocusing of the entire department.”
These reports are a sample of the transfer of training that has occurred from our consultations. Would these be welcome changes in your workplace? If so, please move on to Our Catalog.