Tag Archive | Problem solving

Conflict Management: Agreements and Consequences

In the conflict resolution process, once you have completed the problem solving process, it is now time to lay out the agreements. But what good are agreements if there is no way to see to it that they are upheld?  Typically we think about the agreements first and then look to the consequences.  I can’t […]

Crucial Topic: Getting to the Root Cause

I promised more about problem solving.  Here’s another way to go about identifying and solving a problem:  Listen carefully to the complaints of each party and ask the question, “And what about that makes it a problem?” Or, “How is that a problem for you?”  In short, try to get at the root cause. Here’s […]

Topic: Problem Solving

Once you have managed to turn the conflict into a problem that both parties can work on solving, you have come a long way.  The next task is to equip the players with methods of problem solving that will enable them to reach some potential solutions. There are many approaches to problem solving.  I find […]